Rehau Inc

  • Customer Service Representative

    Job Locations US-MI-Grand Rapids
    Posted Date 3 weeks ago(5/1/2018 2:38 PM)
    # of Openings
    Customer Service/Support
  • Overview

    REHAU is the premium worldwide brand for polymer-based innovations and systems in construction, automotive and industry. You encounter our systems every day, without noticing them. While they may be invisible, their benefit is always tangible. More than 20,000 employees at 170 locations worldwide apply their expertise and innovative capabilities to ensure the continuous growth of our independent privately-held company.

    People drive REHAU. To us, fostering the development of a diverse group of employees is of central significance. We will advance your career if you are willing to perform and display a readiness to apply yourself.

    We are looking for someone who will embrace our corporate culture, values and principles. We promote personal development, self initiative and a sense of responsibility in order to support all our employees in fully developing their individual strengths.

    REHAU’s American Regional operations include manufacturing plants, distribution centers and sales offices located across North, Central and South America.




    Customer Service Representative


    REHAU Inc, a leading international polymer manufacturer, is seeking an ambitious and energetic Customer Service Representative for our Furniture Solutions Division based in our Grand Rapids, MI sales office. We are seeking an individual who thrives on building effective business relationships, has a customer-driven focus and strong follow up skills.


    Job responsibilities for the Customer Service Representative:

    • Promote and manage relationships with current and new customers throughout the sales territory
    • Process, review and maintain incoming customer orders
    • Act as a liaison between customers and outside sales representatives
    • Participate in customer prospecting/initial contact activities, up-selling, and credit management
    • Manage customer claims process
    • Knowledge of all product lines to be able to effectively communicate options and appropriate solutions to customers.



    Customer Service Representative


    • Bachelor’s degree from an accredited college or university or equivalent level of experience 
    • Three or more years of relevant inside sales or customer service experience preferred
    • Experience using SAP and/or a plus
    • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
    • Strong verbal and written communication skills
    • Excellent organizational and time management skills
    • Attention to detail and excellent follow-up skills
    • Team player who works well individually, as well as part of a team.



    REHAU offers excellent benefits and salary commensurate with experience. 



    Equal Employment Opportunity Statement

    REHAU is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, physical or other disability, marital status, veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable federal, state or local laws. 


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