Rehau Inc

Customer Service Supervisor

US-MN-Minneapolis
1 month ago(11/17/2017 3:23 PM)
ID
2017-1407
# of Openings
1
Category
Customer Service/Support

Overview

REHAU is the premium worldwide brand for polymer-based innovations and systems in construction, automotive and industry. You encounter our systems every day, without noticing them. While they may be invisible, their benefit is always tangible. More than 20,000 employees at 170 locations worldwide apply their expertise and innovative capabilities to ensure the continuous growth of our independent privately-held company.

People drive REHAU. To us, fostering the development of a diverse group of employees is of central significance. We are looking for someone who will embrace our corporate culture, values and principles. We promote personal development, self initiative and a sense of responsibility in order to support all our employees in fully developing their individual strengths.

REHAU’s American operations include several manufacturing plants, distribution centers and sales offices located across North, Central, and South America.

Responsibilities


 Customer Service Supervisor


  

REHAU Inc, a leading international polymer manufacturer, is seeking an ambitious and energetic Customer Service Supervisor for our Building Solutions Division based in our Minneapolis, MN sales office. We are seeking an experienced inside sales professional who thrives on building effective business relationships, has a customer-driven focus and strong follow-up skills.

 

Job responsibilities:

  • Manages, mentors, and leads the inside sales team
  • Develops and implements best practices for improving efficiency through coordination with our sales, fabrication and manufacturing processes
  • Executes goals, KPIs and continuous improvement initiatives to maximize customers service levels
  • Resolves customer issues quickly and accurately
  • Promotes and manages relationships with current and new customers throughout the sales territory to increase sales
  • Processes, reviews and maintains incoming customer orders
  • Acts as a liaison between customers and outside sales representatives
  • Participates in customer prospecting/initial contact activities, up-selling, and credit management
  • Manages customer claims process through REHAU database
  • Develops a working familiarity of the technical characteristics of the products we sell

Qualifications


Customer Service Supervisor


  • Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience
  • Five or more years of relevant inside sales or customer service experience preferred

  • Experience using SAP and/or Salesforce.com a plus

  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

  • Creative problem-solver with outstanding customer service skills

  • Strong verbal and written communication skills

  • Excellent organizational and time management skills

  • Team player who works well individually, as well as part of a team 


 

 REHAU offers excellent benefits, 401k and salary commensurate with experience.

 

Equal Employment Opportunity Statement

REHAU is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, physical or other disability, marital status, veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable federal, state or local laws. 

 

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